The AJC (AKA: Evening Edge and AJC Reach) has offices at: 223 Perimeter Center Pkwy, Atlanta, GA 30346, 404-526-5151. (http://www.ajc.com) In order to save money, in 2009 the AJC changed from mailing their weekly 1,700,000 advertising flyers to throwing them onto lawns, driveways and sidewalks. The AJC is a major source of litter in metro Atlanta. Contact me at: consumer2013@aol.com
Click on this link to be directed to the main AJC Blog site:
http://www.atlantajournal-constitution.blogspot.com/ ------------------------------------------------------------ ACI is the delivery service for the AJC and they are having serious problems in Boston, here is the info FYI:
Monday, January 4, 2016
Globe splits deliveries between two companies
JOHN IOVEN/GLOBE STAFF/FILE
The Boston Globe has rehired a former distribution partner to help fix its delivery problems.
After more than a week of confounding problems getting newspapers to subscribers, The Boston Globe has turned to its former distribution partner to handle about half of its home deliveries across the region, Globe chief executive officer Mike Sheehan said on Tuesday.
The deal with Publishers Circulation Fulfillment Inc. follows an unexpectedly difficult rollout for the Globe’s new distribution firm, ACI Media Group Inc., which left tens of thousands of newspapers undelivered in its first week after taking over distribution within the Boston region on Dec. 28.
PCF will take over the routes starting Monday, and may help with delivery of this Sunday’s paper. Sheehan predicted “an extremely rapid return to 100 percent deliveries and improved customer service.’’“We can’t apologize too much,” Sheehan said, moments after the new deal was consummated.
Maryland-based PCF has agreed to resume Globe deliveries throughout a swath of territory defined roughly as extending from the Cape Cod Canal to Boston and west to Wellesley and Weston, as well as territory north of Boston from Peabody to Newburyport, and east to Rockport. This territory includes about 50 percent of the home delivery customers in the greater Boston market, Sheehan said. Globe, new distributor trade blame The day ended with no clarity about when all subscribers could once again count on getting their newspapers. ACI will ideally devote its delivery resources to fewer subscribers in more confined geographic areas, places they’ve avoided significant problems, Sheehan said. “This simplifies things for them and will allow them to be successful,” Sheehan said. The distribution areas shifting to PCF are the ones where ACI had experienced the most problems making its deliveries, Globe officials said. The move comes after two days of negotiations with the companies, during which ACI agreed to take the reduced role, Sheehan said. “These were not at all contentious negotiations,” Sheehan said of the talks with ACI, a Long Beach, Calif., company In a statement, ACI president Jack Klunder said, “We understand how important The Boston Globe is to its subscribers and the community at large, and this will help restore delivery dependability as quickly as possible.” Klunder apologized for “disappointing some readers as we entered the market.” ACI officials acknowledged in interviews Sunday that after a week on the job, they still did not have enough drivers to cover all the routes. The company said it was aggressively trying to hire more, but faulted the Globe for not properly warning its readers about the disruptions that would come with the switch. The Globe has about 115,000 daily subscribers and 205,000 on Sunday. About 90,000 daily and 190,000 Sunday subscribers live within the territory ACI took over last month. The breakdown of home delivery triggered overwhelming frustration and anger from readers, who flooded the paper with complaints that so overwhelmed the telephone system it made it difficult for reporters to place calls from the newsroom. Globe staff from departments throughout the organization volunteered to deliver the paper last Sunday, the largest distribution day of the week. Sheehan said Globe executives came back to PCF “to get newspapers back into the hands of our readers as quickly as possible.” Asked what the paper has learned from the disastrous past 10 days, Sheehan gave a rueful smile and said, “Where do you want me to start? My God.” “It is extremely difficult to do something like this without a transition period,” he offered. “To flip a switch overnight is more disruptive than anyone would have ever imagined.” “And more important,” he said, “for a company that’s about to invest a lot of money in a print production facility in Taunton, it’s a reaffirmation of how important the print product is and is going to be for a long time.” “We learned how many people in this market for whom the [printed] Globe is their link to the outside world.” And, he said, the paper learned, “Never let down the customers again.”
Delivery problems could last up to 6 months, distributor says
The Boston Globe got a double-whammy of bad news regarding its switch to a new delivery service.
Boston Globe staffers helped deliver the Sunday print edition amid delivery service woes.
Suzanne Kreiter / The Boston Globe
By Eric Levenson Boston.com Staff | 01.04.16 | 11:53 AM
Delivery problems with The Boston Globe’s new circulation service affected up to 10 percent of newspaper subscribers, and it could take four to six months before service returns to normal, the Globereports.
That’s a double-whammy of bad news for the Globe, which last weekswitched delivery companies from Publishers Circulation Fulfillment to ACI Media Group.
Globe chief executive Mike Sheehan said the switch was part of a plan to provide better service, and that ACI brought “material” cost savings. Sheehan told the Globe he would not have made the switch if they had known the severity of the coming service problems.
“Ten percent of our people not getting papers?” he said. “That was never communicated to us. That goes far beyond any reasonable definition of disruption.”
However, ACI executive Jack Klunder said the company had warned the Globe of coming disruptions. Klunder said service will get back to normal in four to six months.
“We were adamant that these guys communicate to the readers early and often about the disruption that would take place,” Klunder said. “We were pretty clear about that and I’m not sure the communication plan was as graphic as I suggested it should be.”
In a show of good faith, teams of editorial and business staffers for the Globevolunteered to help deliver the Sunday paper.
One key problem with the service was made clear when the volunteers were handed a delivery route “that appeared to have been prepared by someone under the influence of methamphetamine,” columnist Kevin Cullen wrote Monday morning.
“The route wasn’t circuitous. It was circus. If you handed an Etch-a-Sketch to a really drunk guy and told him to turn the knobs, that’s what our route would look like,” he wrote.
Sunday, April 20, 2014
I set up several sites on the same topic. I did this so that the google spyders will register the titles of the blogs so that when you put in search terms about the AJC that there is a greater chance of my sites being located. There is one main site and several others, like this one, to direct you to the 'home site' for this complaint. I can be reached at: consumer2013@aol.com Click on this link to go directly to the main blog site: http://www.atlantajournal-constitution.blogspot.com
Never give up. Eventually we will get the last laugh on ACI and AJC!
Note: In a new addition to my own years old fight against AJC littering in Metro Atlanta there is now a new site which is updated and replaces an old 'dot org' pay site which was set to be deactivated. My 4 'old' sites remain. Here is the link to this new site: http://stopajcreach.wordpress.com/
A. C. I. SUCKS!
NEW NAME FOR ACI Media Group, it is now ACI Last Mile Network. (From print to parcels, we are the last mile.) See: http://acilastmile.com
------------------------------------------
One very minor bit of slightly positive info is that after years and years of A+ ratings from the BBB the AJC is now 'down' to a B+ for failure to reply this year to 2 complaints and failure to satisfy 2 other complaints (again this year).
So while I usually refer to the BBB as the Better Cover Up Bureau it just might be worth while to file an online complaint with them: BBB of NE Georgia 503 Oak Place, Suite 590 Atlanta, GA 30349 www.bbb.org The quickest way is online at:http://atlanta.bbb.org/ Customer Complaints Sumary 114 complaints closed with BBB in last 3 years, 48 closed in last 12 months
2013 AJC Circulation Figures - a bit of good news for the AJC as their Sat/Sun circulation is up. Daily circulation still trends downward:
Circulation averages for the six months ended:3/31/2012 v. 3/31/2013
JOURNAL-CONSTITUTION, ATLANTA SUN 2012:402,6022013: 644,287 (up +241,685)
JOURNAL-CONSTITUTION, ATLANTA SAT 2012:180,5922013: 231,094 (up +50,502)
JOURNAL-CONSTITUTION, ATLANTA AVG (M-F) 2012:174,2512013:163,721 (down -10,530)
Despite years of complaints to the AJC, to the BBB and setting up several blogs like this on the subject, the Atlanta Journal Constitution persists in throwing their unwanted advertising flyers onto my property.
After some months with no such activity today Oct 4th, they are back at it. The whole subdivision (54 houses) now have these advertising flyers on their lawns, sidewalks and driveways. In my case I DO NOT want them but they pay no attention. It is time to boycott the AJC!
I made it clear to them last year that if/when it happened again that I was going to hire an attorney to go after them. Now they are back tossing this garbage onto my property again. They did the whole Summer Stream subdivision today. I am now looking for a lawyer to take up the matter.
==================================================
Click on link to go to main site:
While my own subdivision in Kennesaw has no recent problems with the distribution of the 2 'junk' throwdowns, it is clear that the rest of the Metro Atlanta area continues to be plagued by the rude and foul mouthed scum employeed by the AJC to toss down their unwanted advertising sections.
Below is an incoming item sent to me from Mr. Covey of Lawrenceville which goes into his dealings with an AJC driver.
The matter is NOT going away unless someone goes to court asking for a Temporary Restraining Order (TRO) to keep their HOA or even just their own home free from the AJC littering.
Readers of one of my 4 blogs will recall that I have threatened to do just this is even 'one more' of their trash publications ends up on my property. This warning by me to the AJC resulted in several months of my home in Kennesaw being staked out by AJC people to make sure that none of their drivers mistakenly left me a little present.
I am still entirely willing to take them to court if I do get another unwanted gift and I would be pleased to join into any class action suit by other consumers.
Here are my 4 blogsites, as direct links, plus one other put up by other annoyed consumers:
American Circulation Innovations Advertisement for delivery people:
The AJC Reach is back in the news again for continuing to litter the streets, lawns and driveways of Metro Atlanta.
CBS TV had a 3 minute long update on the problem in tonight’s broadcast. News Anchors Stephney Fisher and Jaquitta Williams summarized the problem and tossed it to Leslie Tanner in the field in Reynoldstown , SE Atlanta where she interviewed local resident Karl Xjimenez who complainted that the AJC had started the New Year with a continued barrage of advertising supplements and Ms. Tanner also interviewed Ms. Peggy Denby of the ‘Keep Atlanta Beautiful’ organization which is in the midst of a survey of the litter problem in Atlanta.
As usual the Atlanta Journal Constitution is ducking and diving and not providing any explanation for their continued bad conduct. In my own Kennesaw area we still seem to be on the AJC ‘do not throw’ list, but as I have commented before, these lulls never last long, and I expect that before much longer we will have the problem again with both of the AJC toss away papers.
"We will close the complaint to report that despite the company's willingness to state their position; you did not agree with their response and therefore remained dissatisfied."
As you will read below, I have been trying for months to have the litter that the AJC calls 'The Evening Edge' stopped from being tossed onto my property every Thursday. They said to the BBB in reply to my complaint: "We have stopped all Circulars at this address. . . Your request to have the Evening Edge stopped at your address for good has been properly noted and received."
2 Thursdays have come and gone since they wrote that, both days there was an 'Evening Edge' in the driveway. Not only that, but today, Monday March 1 they threw a new advertising section in the drive and this is called 'AJC Reach'. So not only am I getting the Evening Edge on Thursdays now the problem has doubled with this new AJC Reach on Monday!
Photos 3/1/2010
FYI:I put in a BBB complaint, the AJC still has its A+ rating with them and I see that my complaint has now been 'administratively closed'. I guess the BBB isn't going to take any action on a member that is clearly violating their own guidelines. IMHO the BBB is worthless.
=========================================
I had complained also to the BBB where the AJC is a member and after some delay they replied to my complaint via the BBB who sent on a notice to me listing their 2/17/10 reply which says: "We have received a request to stop Evening Edge at 3236 Summer Stream Lane, Kennesaw, Ga 30152. We have stopped all Circulars at this address. I apologize for the delay in a response to your complaint. However, please be assured that we can and will pick up any circulars in your driveway or on your lawn that we have delivered in error. Your request to have the Evening Edge stopped at your address for good has been properly noted and received. Thanks for your Patience."
Keep in mind that this reply was sent to the BBB on Wed 2/17. On both Thursday 2/18 and today 2/25, the Evening Edge was tossed into the driveway! So absolutely nothing has changed.
I note that they say they can come out and pick up the flyers if I call them. You might recall that a large part of my complaint is that I am gone a considerable part of the year from the Kennesaw residence, thus I am not home for weeks/months at a time and won't be able to call to have the accumulation of unwanted papers removed, so that assurance is absolutely worthless.
Double click for larger image or print out
========================================
Tell them to 'knock it off' and keep their trash off your property! The Atlanta Journal-Constitution (AKA: Evening Edge) has offices at: 72 Marietta Street NW Atlanta, GA. 30303
With various contact info via: Home Delivery/Circulation (404) 522-4141 listen@ajc.com
Editorial Staff Karen Park, Editor (404) 526-7526 kpark@ajc.com
I set up several sites on the same topic. I did this so that the google spyders will register the titles of the blogs so that when you put in search terms about the AJC that there is a greater chance of my sites being located. There is one main site and several others, like this one, to direct you to the 'home site' for this complaint. Click on this link to go directly to the main blog site: http://www.atlantajournal-constitution.blogspot.com
Some of the readers of this site will soon be receiving a mailing containing a collection of informational post cards and magnets along with this text: -------------------------------------------------------------------- 250 Informational packets, such as those enclosed here are being sent to: 1. AJC/ACI employees 2. Media representatives 3. Homeowners 4. AJC Advertisers A further 250 will be mailed later in the month. Various internet sites are online dealing with the AJC/ACI’s massive littering of Metro Atlanta.
Subscribers are asked to cancel subscriptions and advertisers are asked to boycott the AJC until they cease their massive littering campaign. Here are my 4 blogsites, plus one other put up by other annoyed consumers:
I made it clear to them last year that if/when it happened again that I was going to hire an attorney to go after them. Now they are back tossing this garbage onto my property again. They did the whole Summer Stream subdivision today. I am now looking for a lawyer to take up the matter.
While my own subdivision in Kennesaw has no recent problems with the distribution of the 2 'junk' throwdowns, it is clear that the rest of the Metro Atlanta area continues to be plagued by the rude and foul mouthed scum employeed by the AJC to toss down their unwanted advertising sections.
Below is an incoming item sent to me from Mr. Covey of Lawrenceville which goes into his dealings with an AJC driver.
The matter is NOT going away unless someone goes to court asking for a Temporary Restraining Order (TRO) to keep their HOA or even just their own home free from the AJC littering.
Readers of one of my 4 blogs will recall that I have threatened to do just this is even 'one more' of their trash publications ends up on my property. This warning by me to the AJC resulted in several months of my home in Kennesaw being staked out by AJC people to make sure that none of their drivers mistakenly left me a little present.
I am still entirely willing to take them to court if I do get another unwanted gift and I would be pleased to join into any class action suit by other consumers.
Here are my 4 blogsites, as direct links, plus one other put up by other annoyed consumers:
